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Order Cancellation Policy

 

Welcome to Claravivere (hereinafter referred to as “we”). This Order Cancellation Policy explains the conditions, timing, and procedures for cancelling orders placed through our online store.

1. Scope of This Policy

This policy applies to all orders placed through our online store.It applies exclusively to online purchases and related services.

2. Cancellation Timeframe

After an order is placed and payment is completed, you may submit a cancellation request within 48 hours.Requests made within this timeframe will be given priority for processing.

If more than 48 hours have passed, or if the order has entered processing or dispatch preparation, cancellation may no longer be possible.

3. How to Request Order Cancellation

To request a cancellation, please contact us via email or phone and provide the following information:

  • Order number

  • Contact details used at checkout

  • Reason for cancellation

Once your request is received, we will review the order status and inform you of the outcome as soon as possible.

4. Order Status and Cancellation Limitations

Cancellation availability depends on the order status:

  • Orders not yet in processing
    Cancellation requests may be accepted and handled accordingly.

  • Orders already in processing or dispatch preparation
    Cancellation requests may not be accepted. In this case, you may submit a return request after receiving the product, in accordance with the return policy.

Orders that have already been dispatched cannot be cancelled.

5. Relationship to the Return Policy

If an order cannot be cancelled, you may still be eligible to request a return after delivery, subject to applicable conditions.

For detailed information, please refer to:Return & Exchange Policy

6. Processing Time

Cancellation requests are reviewed and handled as promptly as possible.Actual processing time may vary depending on the current order status.

7. Responsibility Statement

Please review all order details carefully before submitting your order, including product selection and delivery address.Errors in order information may affect the outcome of a cancellation request.

8. Policy Updates

We may update this Order Cancellation Policy from time to time based on operational needs.Any changes will be published on the website and will take effect upon posting.

9. Contact Us

If you have any questions about this Order Cancellation Policy or the order cancellation process, please feel free to contact us using the contact details below:

Address: 1006 OAK CHASE DR APT N, TUCKER, GA 30084-8782, United States
Telephone: +1 (315) 447-7845
Email address: team@claravivere.com
Opening hours: Monday to Friday, from 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)