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Terms of Service

 

Welcome to the online store services provided by Claravivere (hereinafter referred to as “we”). This Service Policy explains the rights, obligations, and applicable rules related to your access to and use of our website and services.

1. Introduction and Scope

This Service Policy applies to all online activities conducted through our website, including product browsing, order placement, payment, delivery, and after-sales services.This policy applies exclusively to online service scenarios.

2. User Accounts and Website Responsibilities

When using our website services, you should ensure that all information you provide is accurate, truthful, and suitable for communication purposes.We are responsible for maintaining the normal operation of the website within a reasonable scope and continuously improving the user experience. However, we are not responsible for temporary interruptions caused by factors beyond our control.

3. Product Information, Inventory, and Pricing

We make every effort to ensure that product descriptions, inventory availability, and pricing displayed on the website are accurate.If adjustments are required due to inventory changes, system updates, or other reasons, we reserve the right to make corrections before order confirmation and will notify you in an appropriate manner.

4. Order Submission and Payment

Once you complete an order and payment is successfully processed, the system will generate the order and move it into the processing stage.All order details are subject to the information shown on the order confirmation page and in the confirmation email.

5. Delivery Overview

Delivery is available within Australia only.

  • Shipping Fees

    • Orders with a total value of AUD 100 or above (including AUD 100) qualify for free shipping.

    • Orders below AUD 100 are subject to a flat shipping fee of AUD 10.99.

  • Processing Time

Orders are typically processed within 1–3 business days.

  • Shipping Carriers

Depending on the order, delivery may be arranged through the following commonly used carriers: Australia Post, StarTrack, Toll, and CouriersPlease.Estimated delivery time after dispatch is 6–12 business days.

  • Order Cut-Off Time

Orders placed before 18:00 PM (Australia/Sydney, AEST/AEDT) are usually processed on the same day.Orders placed after 18:00 PM or on non-working days will be processed on the next business day.

Please refer to our Shipping Policy for more details.

6. Order Cancellation

You may request order cancellation within 48 hours of placing your order, and we will prioritize processing your request.

If more than 48 hours have passed or the order has already entered the shipping process, cancellation may not be immediately possible. In such cases, please submit a request according to the return process after receiving the product.

For detailed conditions and procedures, please refer to our Order Cancellation Policy.

7. Returns and Exchanges

  • Eligibility Period

Return or exchange requests must be submitted within 40 days from the date the product is received. Requests beyond this period will not be accepted.

  • Applicable Situations

Returns or exchanges may be requested if the product has appearance defects, quality issues, noticeable odors, significant color differences, or does not match the order.Where applicable, returns without a specific reason are also accepted.

  • How to Apply

Please contact us via email or phone and provide your order number, proof of payment, and photos or videos showing the issue. After verification, we will provide return instructions and address details.

  • Return Label

Please include the return label we provide inside your package to ensure smooth processing.

  • Processing

After the returned item is received and inspected, replacement items will be shipped within 1–3 business days. If the return qualifies for a refund, processing will follow the original payment method.

  • Shipping Costs

Shipping costs for returns due to product defects or incorrect items will be covered by us. For returns due to personal reasons, shipping costs will be the responsibility of the customer.

  • Responsibility Statement

Damage caused by improper use or storage after delivery is not eligible for return or exchange.

Please refer to our Return & Exchange Policy for full details.

8. Refund Information

  • Refund Process

Refunds will be processed after the return request has been approved and verified.

  • Refund Method

Refunds will be issued to the original payment card used at checkout (such as Visa or MasterCard).

  • Processing Time

Depending on the processing efficiency of the card issuer, refunds are expected to be completed within 1–3 business days.If the refund is not received within this timeframe, please contact us for assistance.

9. Dispute Resolution and Applicable Law

If a dispute arises during the use of our services, both parties should first attempt to resolve it through communication.We comply with Australian law, including GDPR.We reserve the right to update this Service Policy when necessary and will inform you of any relevant changes.

10. Privacy and Data Protection

We handle and protect your personal information in accordance with our Privacy Policy.For details on data collection and usage, please refer to:Privacy Policy 

11. Intellectual Property

All content on the website, including text, images, logos, and other materials, is protected by applicable rights.Unauthorized use, reproduction, or distribution of such content is not permitted.

12. Limitation of Liability

To the extent permitted by applicable law, we are not responsible for indirect losses arising from the use or inability to use the website services.This provision does not affect rights granted to you under applicable law.

13. Updates to the Service Policy

We may update this Service Policy based on operational needs.Any updates will be published on the website and will take effect upon publication.

14. Contact Information

If you have any questions regarding this Service Policy or related services, please feel free to contact us using the contact details below:

Address: 1006 OAK CHASE DR APT N, TUCKER, GA 30084-8782, United States
Telephone: +1 (315) 447-7845
Email address: team@claravivere.com
Opening hours: Monday to Friday, from 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)