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Payment Guide

 

Welcome to Claravivere (hereinafter referred to as “we”). This guide is designed to help you understand how to complete payments using a credit card on our online store.

1. Supported Credit Cards

We support online payments using commonly accepted credit cards, such as Visa and MasterCard.Credit card payments are available for online orders only.

2. How to Pay by Credit Card

When selecting credit card payment at checkout, please follow these steps:

  • Choose “Credit Card” as your payment method

  • Enter your card number, expiration date, and security code

  • Review your order and billing details

  • Submit the payment and wait for confirmation

Once payment is successful, your order will be created and a confirmation message will be sent to you.

3. Payment Security

We take payment security seriously.During the payment process, your credit card information is transmitted using encrypted technology and is used solely for payment verification.We do not actively store full credit card details.

4. Possible Reasons for Payment Failure

If a payment is unsuccessful, it may be due to one of the following reasons:

  • Incorrect card information

  • Expired card or insufficient available credit

  • Temporary restrictions from the card issuer

  • Network connection issues

Please verify your information and try again, or contact your card issuer for further assistance.

5. Payment Amount and Billing Information

The total payment amount is based on the details shown at checkout and may include the product price, shipping fees, and applicable taxes.

After payment is completed, billing information will be sent to the email address used during checkout.

6. Duplicate Charges or Payment Issues

If you notice duplicate charges or other payment-related issues, please contact us promptly and provide your order number and relevant payment details so we can assist with verification.

7. Contact Us

If you encounter any issues during the credit card payment process, please feel free to contact us using the contact details below:

Address: 1006 OAK CHASE DR APT N, TUCKER, GA 30084-8782, United States
Telephone: +1 (315) 447-7845
Email address: team@claravivere.com
Opening hours: Monday to Friday, from 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)