Orders with a total value of AUD 100 or above (including AUD 100) qualify for free shipping.
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Shipping Policy

 

Thank you for shopping with Claravivere (hereinafter referred to as “we”). The following Shipping Terms outline how orders are processed and delivered through our online store.

1. Delivery Coverage

We currently provide delivery services within Australia only.Orders outside Australia are not supported at this time.

2. Shipping Fees and Taxes

  • Shipping Fees

    • Orders with a total value of AUD 100 or above (including AUD 100) qualify for free shipping.

    • Orders below AUD 100 are subject to a flat shipping fee of AUD 10.99.

Shipping fees are clearly displayed at checkout.

  • Taxes

Applicable taxes are calculated and displayed during checkout.

3. Order Cut-Off Time

Order processing is based on business hours (9:00 – 18:00 Australia/Sydney, AEST/AEDT):

  • Orders placed and paid before 18:00 are processed starting the same day.

  • Orders placed after 18:00 are processed starting the next business day.

  • Orders placed on non-working days are processed from the next available business day.

4. Order Processing Time

Once confirmed, orders typically require 1–3 business days for processing and dispatch preparation.This timeframe does not include shipping transit time.

5. Estimated Delivery Time

After dispatch, the estimated delivery timeframe is 6–12 business days.Actual delivery times may vary depending on location and carrier arrangements.

6. Shipping Carriers

Depending on the order, we may arrange delivery through one of the following carriers commonly used in Australia:

  • Australia Post

  • StarTrack

  • Toll

  • CouriersPlease

The selected carrier will be confirmed in the shipping notification.

7. Order Tracking

After your order is placed, you will receive a confirmation email containing your order number and payment details.

Once the order is shipped, you may visit the Order Tracking page on our website and enter your order number along with the email address or phone number used at checkout to view the current order status.

8. Shipping Responsibility

  • Damaged or Lost Items

If your order arrives damaged or with missing items, please contact us promptly and provide relevant details to assist with resolution.

  • Changes and Cancellations

Once an order enters processing or shipping, changes or cancellations may not be possible. Please review your order carefully before submission.

  • Delivery Address Accuracy

Please ensure that the delivery address provided is complete and accurate. Issues arising from incorrect address details remain the responsibility of the customer.

9. Delivery Acceptance Notes

  • Please inspect the package upon delivery.

  • If any issues are identified, contact us as soon as possible.

  • Acceptance of the delivery indicates the order has been received in acceptable condition.

10. Contact Information

If you have any questions regarding these Shipping Terms or your order delivery, please feel free to contact us using the contact details below:

Address: 1006 OAK CHASE DR APT N, TUCKER, GA 30084-8782, United States
Telephone: +1 (315) 447-7845
Email address: team@claravivere.com
Opening hours: Monday to Friday, from 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)