Return and Exchange Policy

 

Thank you for shopping with Claravivere (hereinafter referred to as “we”). To help you better understand our return and exchange arrangements, please review the following policy carefully before submitting a request.

1. Return & Exchange Eligibility Period

Return or exchange requests must be submitted within 40 days from the date the order is received. Requests made outside this timeframe may not be accepted.

2. Situations Eligible for Return or Exchange

Within the eligible period, you may apply for a return or exchange under any of the following circumstances:

• The product has visible appearance issues

• The product has quality-related issues that affect normal use

• The product has an unusual odor, significant color variation, or other abnormal conditions

• The received item does not match the order details

• Returns or exchanges without a specific reason are accepted, provided the product remains in good condition and suitable for further use

Returned items must be complete, including all accessories and accompanying materials.

3. Return Procedure

• Please contact us via email or phone to submit a return request and provide the following information:

  • Order number

  • Proof of payment

  • Reason for return

  • Relevant photos or videos (if applicable)

• Once your request is reviewed and approved, we will notify you using your provided contact information and confirm the next steps.

• Please send the item to the following return address, ensuring it is properly packaged:

  Return Address: 1006 OAK CHASE DR APT N, TUCKER, GA 30084-8782, United States

• After we receive the returned item, we will inspect it. If the condition aligns with your description, a refund will be arranged accordingly.

4. Exchange Procedure

• To request an exchange, please contact us via email or phone and provide the following information:

  • Order number

  • Proof of payment

  • Reason for exchange

  • Relevant photos or videos

• After review and approval, we will notify you and confirm the exchange arrangement.

• Please return the original item to the address below:

  Return Address: 1006 OAK CHASE DR APT N, TUCKER, GA 30084-8782, United States

• Once the returned item is received and verified, a replacement item will be shipped to your address within 1–3 business days.

5. Refund Processing

• Refund Method: Refunds will be issued to the original payment card used at checkout (such as Visa or MasterCard).

• Processing Time: Refunds are typically completed within 1–3 business days, depending on the card issuer.

• If the refund is not received within this timeframe, please contact us for assistance.

6. Shipping Cost Responsibility

• If the return or exchange is due to appearance issues, quality problems, odor, significant color variation, or incorrect items, shipping costs will be covered by us.

• Shipping costs resulting from returns or exchanges without a specific reason will be the responsibility of the customer.

• Return Label Information

A return label is included in each package to assist with the return process.

7. Responsibility Statement

Requests related to issues caused by improper use, non-standard maintenance, or other reasons unrelated to the product itself may not be accepted.Please ensure returned items are securely packaged. Damage caused by inadequate packaging may affect return or exchange eligibility.

8. Contact Information

If you have any questions during the return or exchange process, please feel free to contact us through the following methods:

Address: 1006 OAK CHASE DR APT N, TUCKER, GA 30084-8782, United States
Telephone: +1 (315) 447-7845
Email address: team@claravivere.com
Opening hours: Monday to Friday, from 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)